Populate Short Description on case level based on Topic details field of type "Select Box"

[Community Alums]

When i am creating a case via record producer, there is one field "Topic Details " of data type "Select Box" , I want to populate Short description on case level with the value entered in Topic Details.

How can i populate Short description(which is of type String) with the value entered in Topic Details(Which is of type "Select Box").

[shloke04]

Hi,

Please use the below script in your Record Prodcuer:

current.short_description = producer.VariableName.getDisplayValue(); // Replace Variable Name with Topic Details backend Name of variable

 Refer to screenshot below where you need to make this change to:

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

[Ankur Bawiskar]

Hi,

you can use 2 ways

1) Map to field on Record producer and map the Variable Topic Details to Short Description field

OR

2) use record producer script

current.short_description = producer.variableName.getDisplayValue(); // give the variable name here

Regards
Ankur

[Community Alums]

Hi Ankur ,

Thanks for your reply!

The code you have given works perfect , when case created via record producer is in draft state , but we are using hr_ServiceUtil() script include , which is making case in ready state and short description is getting populated with "hr_service case for subject_person" how can i stop this thing.

[Ankur Bawiskar · Accepted solution]

Hi,

so you don't want the short description to populate with OOB logic.

then use before insert business rule on Case table and similar script

current.short_description = current.variables.variableName.getDisplayValue(); // give the variable name here

OR you can use after insert BR if the before insert doesn't work

current.short_description = current.variables.variableName.getDisplayValue(); // give the variable name here

current.setWorkflow(false);

current.update();

Regards
Ankur