Hi @Ankur Bawiskar
I am trying to populate the subcategory depending upon category on service portal but its not working. It show no value in subcategory. Will you help me in this?
Thank you.
Client script:
function onChange(control, oldValue, newValue, isLoading) {
if (isLoading == 'true' || newValue == '') {
return;
}
var cat = newValue;
g_form.clearOptions('subcategory');
g_form.addOption('subcategory', '', '-- None --');
var ga = new GlideAjax('global.CatSubcat');
ga.addParam('sysparm_name', 'CatSubcat');
ga.addParam('category', cat);
ga.getXMLAnswer(getResponse);
function getResponse(response) {
var answer = response.responseXML.documentElement.getAttribute("answer");
alert(answer);
var jsonObj = JSON.parse(answer);
g_form.addOption('subcategory', jsonObj.value, jsonObj.label);
}
}
Script include:
var CatSubcat = Class.create();
CatSubcat.prototype = Object.extendsObject(AbstractAjaxProcessor, {
CatSubcat: function() {
var category = this.getParameter('category');
var jsonObj = {};
var gr = new GlideRecord('sys_choice');
gr.addQuery('name', 'incident');
gr.addQuery('element', 'subcategory');
gr.addQuery('inactive', 'false');
gr.addQuery('dependent_value', category);
gr.addOrderBy('sequence');
gr.query();
while (gr.next()) {
jsonObj.value = String(gr.value);
jsonObj.label = String(gr.label);
}
return JSON.stringify(jsonObj);
},
type: 'CatSubcat'
});
