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‎07-12-2022 02:29 PM
Is there a way, with Walk-Up experience, using a role or User Criteria, to limit who can schedule an appointment?
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Walk-Up Experience
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‎07-12-2022 11:40 PM
As of now this is not based on role or user criteria, you can disable schedule an appointment for all by removing the appointment configuration from walk-up location queue record.
There are few points here:
1. Since walkup is used to facilitate end users in an org, so I dont think servicenow has OOB thought of restricting it for particular group of users.
2. You can restrict "appointment on behalf of" for a particular group.
3. Restricting on basis of group i not possible without customising the widgets (which will be a complex task to do).
4. Also, when an appointment is scheduled, an entry is made in wu_appointment table, you can write a before insert BR and abort the action for few roles/groups, but this will not be a good user experience.
Please mark the answer correct/helpful , if this helps.
Raghav
MVP 2023
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‎07-12-2022 11:40 PM
As of now this is not based on role or user criteria, you can disable schedule an appointment for all by removing the appointment configuration from walk-up location queue record.
There are few points here:
1. Since walkup is used to facilitate end users in an org, so I dont think servicenow has OOB thought of restricting it for particular group of users.
2. You can restrict "appointment on behalf of" for a particular group.
3. Restricting on basis of group i not possible without customising the widgets (which will be a complex task to do).
4. Also, when an appointment is scheduled, an entry is made in wu_appointment table, you can write a before insert BR and abort the action for few roles/groups, but this will not be a good user experience.
Please mark the answer correct/helpful , if this helps.
Raghav
MVP 2023