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Post button is not visible on sc_task

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DreDay3000
Tera Guru

3 weeks ago

Hello. The Post button next to Additional Comments, in the Notes section on the SC_task form is not showing on open an catalog task form. No seeing any UI Action for this button or any UI Policies that would hid this button. Any help is greatly appreciated.

 

 

 

DreDay3000_3-1762446081799.png

 

 

 

DreDay3000_1-1762446003057.png

 

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RaghavSh
Mega Patron

3 weeks ago

@DreDay3000 POST is not a UI action and it cannot be hidden from UI policy.

 Refer  SN support article to fix this: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1637960 

 

If this does not fix, check if you have access to write this record(ACLs).


Please mark the answer correct/helpful accordingly.


Raghav
MVP 2023
LinkedIn

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DreDay3000
Tera Guru
In response to Sarthak Kashyap

3 weeks ago

Hello Kilo Sage, I have tried each of these and none resolve the issue:

I have tried:
set the system property to TRUE: glide.activity.compose.can_post_mandatory_fields
modify system property by adding work_notes to the value field: glide.ui.cmdb_ci_service_discovered_activity.fields. Work notes was already in the value
create UI Formatter on sc_task

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