Prevent adding comments on portal

[Nishant16]

How to prevent Admin users from adding additional comments on a closed incident from the portal.

OOB: this gets disabled for non-admin users, not for admin. I am finding it difficult where to check in platform what ACL is governing this?

[Nishant16]

Thanks Ankur, i will look into this. 

Just one question though, what is governing in the system for non admin users when the incident is closed they cannot see comments option on the portal? Because i cant find any ACL which has these any explicit conditions?

[Ankur Bawiskar · Accepted solution]

Hi,

once incident becomes closed or resolved it becomes inactive.

there must be some OOB table level WRITE ACL which allows only admins to write to inactive incidents

please check these all are admin overrides so admin can write active/inactive incidents

Regards
Ankur

[Praveen75]

Hi, I have the similar scenario to prevent attachments on closed Incidents, how to achieve this from widget changes like HTML body template and server script pls suggest. Thanks