Prevent adding comments on portal

Nishant16 · ‎06-21-2021

How to prevent Admin users from adding additional comments on a closed incident from the portal.

OOB: this gets disabled for non-admin users, not for admin. I am finding it difficult where to check in platform what ACL is governing this?

Ankur Bawiskar · ‎06-21-2021

Hi,

once incident becomes closed or resolved it becomes inactive.

there must be some OOB table level WRITE ACL which allows only admins to write to inactive incidents

please check these all are admin overrides so admin can write active/inactive incidents

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Sagar Ahire1 · ‎06-21-2021

Hi Nishant,

Please check out the below threads, Hope those will help you.

Thanks,

Nishant16 · ‎06-21-2021

Hello Sagar,

Can you tell me which ACL OOB is restricting other users than admin to post comments once incident is closed?

Also what should be the ACL look like i i want to restrict for all including admins once the ticket is closed

P.S: i already reviewed the links you posted, that seems to be of no help

Sagar Ahire1 · ‎06-21-2021

I think this must the ACL -

Sagar Ahire1 · ‎06-21-2021

Hi,

I think this must be the ACL-

for this, you can do WRITE -ACL

Condition-> State -> is not one of - >Close Complete, Close Incomplete, Close Skipped

Thanks,