Prevent adding comments on portal

[Nishant16]

How to prevent Admin users from adding additional comments on a closed incident from the portal.

OOB: this gets disabled for non-admin users, not for admin. I am finding it difficult where to check in platform what ACL is governing this?

[Ankur Bawiskar]

Hi,

Please check if any field level WRITE ACL is allowing admins to edit comments

Search as this and check those

Regards
Ankur

[Nishant16]

@Ankur Bawiskar i am seeing the same ACL as in the screenshot attached, and no explicit conditions found. 

On Platform the Comments gets hidden from Admin as well where there is a UI policy governing the read only on closed state.

But question is how the non admin users are restricted for adding comments on portal OOB? i would like to use the same to restrict admin as well.

[Ankur Bawiskar]

Hi,

for all 3 write ACLs you can update condition as

State is not closed/resolved

OR another way is to clone the widget and make the changes

https://community.servicenow.com/community?id=community_question&sys_id=e3e8c072db9997000e3dfb651f96...

Regards
Ankur

[Nishant16]

We are on Paris release and using standard ticket tab widget, also when i try to create a new ACL with adding condition active is true , still i dont get the desired ouutput

[Ankur Bawiskar]

then you need to update the widget and clone it and update the logic