Prevent Incident Resolution When Tasks Are Still Open

[gaf627]

We have a need to provide the ability to create Incident Tasks for our Applications Team, as they often divide up work when addressing an incident.     As discussed in many other incident task discussions, we've taken the advice given and extended the Task Table to create Incident Tasks.   The applications team can now create Incident Tasks without issue; however, they are Resolving Incidents without closing their tasks.     We would like to do a check to prevent this by displaying a message when they set the Incident state to Resolved if there are Open Tasks.       Initially, we attempted to do this with a Business Rule, without scripting and just using a filter in the Business Rule.   It appears this would work, if I was able to set When To Run with a Filter Condition on Incident when State changes to Resolved and   select the Incident Task table and filter on Active or State = Open.     Is this possible to execute a Business Rule on the Incident table and filter on both the Incident table and Incident Task table by dot walking?   For some reason, I am unable to select the Incident Task table and fields.   Thanks!

[sndev1099]

This is the exact same problem I'm having. I have to right click and 'Reload Form' for the state to move from Resolved. Did you find a way around this?

[Mark Lanning]

Thank You, this works great

[Mark Lanning]

Like to Mark this Answer as Correct and vary helpful - Don't have the option to mark as Correct.

This Original Question was submitted back in   Nov 5th 2015. Maybe that has something to do with it, being April 3rd, 2017

[ericcrawford]

Hi Mark,  Which solution did you use above?  shloke or suraj?