Hi, We need to create a ticket via email. For instance, if the email is from abc@hhh.com, then the system must automatically group the customers ( organizations-HHH ) based on their domain name (@hhh.com) and apply the SLA policy for HHH( 8*5). if th...
Hi All, We are in the situation where we need to send approvals dynamically to the groups. like we have 'ABC' company then we need to send approval to the 'ABC Approver'. We have 100+ companies and user can select the company value while raising the ...
HiI am working on a customization in the ServiceNow Employee Center portal. Currently, when users search for a form using the search bar, the results open and direct to fill the form. But now i need the form itself to redirect to different portal.Cou...
Hi Community,I have a requirement according to it I have multiple items working on the one flow and according to the flow logic they create SC_TASK. The variables are shown in the RITM created but not in the SC_TASK how could I show all the variable ...
I would like to set placeholder text in a record producer reference field. Is it possible to do this? I don't want it to be a default value, but just grey placeholder text.
Hi friends, I have a query. I created an order guide with three catalog items. My requirement is to allow users to select one, two, or all three catalog items at the same time. Which variable should I use to enable this selection?
Hi Team, I created one catalog item and added two MRVS to that item one MRVS showing one is not showing I not getting what is the problem, If any knows na could you pls help on this
Hi All, Actually we have three reference fields(Assigned to , Secondary officer, Primary Officer), so here whenever incident created these are empty and we assigned one officer, now the requirement was like1) if for example when incident created thr...
If the user selects a particular Business service (reference field) in the incident record producer, it should restrict the form submission. For others it should allow.Business service field refers to the cmdb table. In the cmdb table, we have an att...
Hi, I am trying to implement a script in the if activity in the workflow to trigger a task based on the yes condition. 1- There are multiple dynamic tasks in WF which is triggering for different assets assigned to the offboarded user. We have a custo...
Hi All, I have a requirement to copy worknotes from problem to incident and vice versa. Please help me with this. Thank you.
I'm trying to pull through the details of a Affected Ci (task_ci table) fields as Technology manager, Name and put them in an Notification email template (change_request table), and I'm not sure what the syntax would be to do this, I've tried various...
Hi all, Now my requirement has changed i.e When RITM is raised the stage should be like "Completed". To achieve this I had given in flow designer the condition like stage should be Completed but why I don't know on the RITM we are getting in the Stag...
When an incident is created, we need to check the short description for keywords and the assignment group. We should then look up these keywords in the label table. If we find matched labels with the short description keywords, we need to ensure that...
