Price field is showing something different in the service portal

kranthi2
Tera Expert

Hi,

Price field is showing something different in the service portal

 

I have a variable in my catalog item name is correct price which is single line text field type but if i open it is showing something different.

kranthi2_0-1704953354065.png

If i open the item in ITIL View it is showing as expected.

 

kranthi2_1-1704953444166.png

Please help me out the reason behind it.

 

Thanks

 

 

 

3 REPLIES 3

JaeggerLegane
Kilo Sage

Hello Kranthi,

Just to make sure I fully understand:

Both screens are using the same catalog item with the same variable type, but are showed differently?
Can you provide full screenshots please

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Hi,

Here it is,

kranthi2_2-1704960106048.png

 

 

 

kranthi2_4-1704960343068.png

 

Sorry due to some security constraints i can't share complete page.

 

Thanks, 

 

 

 

 

 

 

 

 

 

kranthi2
Tera Expert

Hi,

Here it is 

 

kranthi2_0-1704959973541.png

 

 

kranthi2_1-1704960032624.png

Sorry due to some security constraints i can't share complete page.

 

Thanks,