Priority default value changes

[nomadie]

Hi, I need help with this simple requirement but appears to be tricky.

I only need to change the default value of the Priority field in the the Change module from 4 to 3 for Normal and Standard.

First I used UI Policy setting condition to type != emergency and use advance script to setvalue of the priority field to 3.
Result: on load for create new it works fine, however, when I open an existing change record it also changes to 3. 

Second I used Client Script with onLoad type and using the same condition.
Result: is the same with the 1st configuration.

Third I used Dictionary override on Priority. The result works fine this time for existing records, but the problem is I cannot add the condition to only run for Normal and Standard.

Anyone here who happens to pin point what is wrong with my work? Thank you.

[Alikutty A]

I have tested and it worked for me. It would populate the right priority after submitting the record. Did you submit it?

Can you show me a full screenshot of your business rule?

[nomadie]

Hi, the Priority should display onLoad not onSubmit.

[Alikutty A]

You can write an onLoad client script and try this once

var type = g_form.getValue("type");
if(type== "normal" || type== "standard"){
  g_form.setValue("priority", 3);
}else{
  g_form.setValue("priority", 4);
}

[nomadie]

I tested this already, it works when you create New..but the script also changes value of existing records.. I have an existing change record with P1 priority and when this is enabled, when you open this record, it changes the value to P3 instead of keeping it P1.

[Alikutty A · Accepted solution]

Oh yes, you can add a check for New Record.

var type = g_form.getValue("type");
if(g_form.isNewRecord()){
if(type== "normal" || type== "standard"){
  g_form.setValue("priority", 3);
}else{
  g_form.setValue("priority", 4);
}
}