Priority default value changes

nomadie · ‎12-17-2018

Hi, I need help with this simple requirement but appears to be tricky.

I only need to change the default value of the Priority field in the the Change module from 4 to 3 for Normal and Standard.

First I used UI Policy setting condition to type != emergency and use advance script to setvalue of the priority field to 3.
Result: on load for create new it works fine, however, when I open an existing change record it also changes to 3.

Second I used Client Script with onLoad type and using the same condition.
Result: is the same with the 1st configuration.

Third I used Dictionary override on Priority. The result works fine this time for existing records, but the problem is I cannot add the condition to only run for Normal and Standard.

Anyone here who happens to pin point what is wrong with my work? Thank you.

Alikutty A · ‎12-18-2018

Oh yes, you can add a check for New Record.

var type = g_form.getValue("type");
if(g_form.isNewRecord()){
if(type== "normal" || type== "standard"){
  g_form.setValue("priority", 3);
}else{
  g_form.setValue("priority", 4);
}
}

View solution in original post

nomadie · ‎12-18-2018

finally that was the missing item. Thank you so much this one works well on my requirement. appreciate your assistance.

Alberto Consonn · ‎12-17-2018

Hi,

The solution provided in the topic discussion below might help you to do in an easier way, please check:

How to assign default Priority- High when Emergency Change is opened?

Please, remember to mark Correct or Helpful if you find my response useful.

Cheers
Alberto

nomadie · ‎12-17-2018

this works fine for normal interceptor but need a different approach for standard..