Priority label change
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07-29-2022 05:28 AM
Is it good practice to modify priority labels , values or including new priority values since its OOB?
Is there any impact on the existing process if we change the priority label?
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Incident Management
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07-29-2022 05:34 AM
Hii toshita,
Its not good practice to change directly OOB fields name , it will impact for all tables including task
so u can change by using dictionary override or create new field.
Please mark Correct and Helpful if my answer helps you resolve your issue. Thanks!

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07-29-2022 05:38 AM
Hi toshita,
It is never a good practice to change OOB functionality.
Check this link for dictionary override best practices
Best Practices – Dictionary Overrides
Mark Correct or Helpful if it helps.
***Mark Correct or Helpful if it helps.***