Problem GlideModal for onAssess , onFix and other

[Tadz]

Hi Everyone,

I was tracing the UI Script "ProblemModalUIHelpers" specifically on the on "ProblemModalUIHelpers.onAssess" function

somehow it is calling this function "ob.openModal('assess_dialog_form_view', getMessage('Assess'), 850, formValues);"

in which it is calling GlideModal

I have read that the first parameter of the GlideModal is the ui page.

I have checked ui page "assess_dialog_form_view" but wasn't able to found it.

Also tried looking in the ui macro. but also didn't found.

Can anyone guide me on where to find the "assess_dialog_form_view" on where is it stored.

Thanks,

Tadz

[Stijn Verhulst1]

Hi Tadz,

I'm afraid this UI Page is blackbox, thus not accessible after applying a quick search in my own instance. Some UI Pages, as the one you're looking for, are not made available.

Warm regards,

Stijn

[Ankur Bawiskar]

Hi,

not all UI pages are accessible to admins/developers. Some are internal and can be accessed by core platform team of ServiceNow

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Tadz]

Hi Stijn and Ankur, thanks for your quick replies.

Problem is, on my instance its no longer opening the GlideModal. 

that's why I want to debug its behavior. I was thinking those UI pages were somehow been deleted.

Thanks,

Tadz

[Stijn Verhulst1]

Thanks for the input Tadz. Have you loaded the script in your Client Script, as also visible in your first screenshot where SN applies the ScriptLoader statement?

Just asking as I'm not aware whether the code of your last post is part of the code mentioned in the first screenshot of your initial post. Some UI Scripts are not marked as global and therefore must be loaded explicitly.