Problem GlideModal for onAssess , onFix and other

[Tadz]

Hi Everyone,

I was tracing the UI Script "ProblemModalUIHelpers" specifically on the on "ProblemModalUIHelpers.onAssess" function

somehow it is calling this function "ob.openModal('assess_dialog_form_view', getMessage('Assess'), 850, formValues);"

in which it is calling GlideModal

I have read that the first parameter of the GlideModal is the ui page.

I have checked ui page "assess_dialog_form_view" but wasn't able to found it.

Also tried looking in the ui macro. but also didn't found.

Can anyone guide me on where to find the "assess_dialog_form_view" on where is it stored.

Thanks,

Tadz

[Tadz]

Hi Stijn, Actually I'm just looking into the OOTB UI Action "Assess", which is calling the UI Script.

Yup my last screenshot is pard of the code mentioned in the first screenshot. 

[The SN Nerd]

What browser are you using?

I've seen some weird behavior in Firefox with UI Scripts not loading.

Make sure you raise a support call in HI if you haven't already.

I'll also note, the form only shows if you have mandatory fields that are not populated.

Best of luck.

[moafi]

Hi Tads,

You can find "assess_dialog_form_view" on problem management form views. Go to sys_ui_view_list.do and it is there

[Ethan Davies]

Been looking for this for a while, thank you!

[NT10]

I found this article

https://docs.servicenow.com/en-US/bundle/tokyo-it-service-management/page/product/problem-management...