Hi Team
Need urgent help. I'm struggling to make a weekly/monthly problem report bcos we don't have CMDB incorporated in our ServiceNow tool. I need a consolidated problems report to include:
- Duration of the Problem ticket
- Last update to the problem ticket
- Priority of the problem ticket
- Ticket opened date and opened by Whom.
- "Related Incidents to the Problem ticket" and "incident converted to problem count"
A Snapshot of the report query (especially in the CONFIGURE report stage) is what I'm looking for, so that I can add all the aforementioned elements into it.
OR - How can I invoke Problem Management Dashboard same as the one in the below URL
https://docs.servicenow.com/en-US/bundle/vancouver-it-service-management/page/use/dashboards/applica...
Thanks In Advance
PV
