Problem record related list: Incidents, doesn't allow certain user to "edit"

Droid101
Kilo Explorer

‎07-12-2013 08:20 AM

Something is wrong with the Incident related list inside Problem records.

I, as an admin, am able to "Edit" to add existing incidents to the problem. However, one of my itil users only sees "New" and not the "Edit" button while inside a Problem.

I don't see my other Itil users having this issue... what could be the problem?

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Rajat Singhal1
Tera Contributor
In response to Community Alums

‎05-06-2022 06:50 AM

Hi, Did you get the solution for the same?

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Pooja Sharma2
Tera Contributor

‎12-23-2020 05:54 AM

Hi everyone,

 

I am facing the same issue where i am not able to view the records when added with ITIL role with edit button in related list.

Can you please help me with root cause of it.

Thanks in advance.

Regards

Pooja

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