Problem record related list: Incidents, doesn't allow certain user to "edit"
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‎07-12-2013 08:20 AM
Something is wrong with the Incident related list inside Problem records.
I, as an admin, am able to "Edit" to add existing incidents to the problem. However, one of my itil users only sees "New" and not the "Edit" button while inside a Problem.
I don't see my other Itil users having this issue... what could be the problem?
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Problem Management
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‎05-06-2022 06:50 AM
Hi, Did you get the solution for the same?
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‎12-23-2020 05:54 AM
Hi everyone,
I am facing the same issue where i am not able to view the records when added with ITIL role with edit button in related list.
Can you please help me with root cause of it.
Thanks in advance.
Regards
Pooja