Problem state to be set as "Pending change" when a change request is created from a problem record

[Mohammed Kemal]

I have a requirement that needs Problem state to be set as "Pending change" when a change request is created from a problem record.

Problem state should be set as "Pending change" when a change request is created using the UI action "Create Normal Change" or "Create Emergency Change".

Any help in doing this will be much appreciated!

[Tony Chatfield1]

You could update your UI actions to do this

or simply add a BR to the Problem.rfc field, when the field changes from empty (to something), set the problem (current) state field to Pending Change.

[Narendra Kota]

Hi,

In the UI Actions Create Normal Change and Create Emergency Change, you can add the below line in the script.

changeRequest.setValue("state", 'value of pending Change');

Mark my answer as correct or helpful if it helped.

[Narendra Kota · Accepted solution]

Hi,

In the UI Actions Create Normal Change and Create Emergency Change, add the below line in the script.

current.state = '3';

Mark my answer as correct or helpful if it helped.

[Satiir Stevenso]

Hey, although the task validation was successful. My state for problem says assessed instead of pending change. Should i change the dictionary entry forms to achieve this goal instead?