Pros and Cons of using Managed Documents

[rev3]

Hi All,

Our Service Now instances have been under a lot of customization. There is a need for us to document the changes specially for discovery. I am trying to understand the benefits and issues with "Managed Documents" application. Any experience on managed documents would be helpful.

Thank You

Reva

[erikmsandberg]

Are you looking for documentation for managed documents?

Regards,

Erik Sandberg

Accenture Cloud First

erik.m.sandberg@accenture.com<mailto:erik.m.sandberg@accenture.com> | 817-914-6607

[cathykamm]

Actually - conversation via email or phone to talk about impact of customizing Managed Documents.

[ken_dooley]

Hi Erik,

Have you got any up-to-date documentation (Helsinki) on Managed Documents?

Regards

Kenneth Dooley | Business Officer/Analyst | Capita Local Public Services

+44121 464 9756 | Mobile: +447824694359 | Email: Ken.R.Dooley@capita-ICTDS.co.uk

[StephLindorff]

I'd like to take you up on the offer to discuss Managed docs.   I've read the wiki content and have played with it in my SN Sandbox but am not clear on how the review functionality works.  

When I try to set up User Permissions, the lookup tool is not able to find existing users.   It looks like there are two new tables: user permission and group permission; can you tell me more about those tables.

Also maybe just a quick run-through of your process for creating and publishing a new Managed Doc.

Thanks!

[cathykamm]

So happy to hear from you. I will introduce you to our developer. In the mean time I can share our customized elements for managing documents. I am designing it and I dont have developer training but will attempt to learn in order to communicate my ideas.