Published survey, enabled public access, sent survey URL, they can't see the survey. Why?

[bridgette]

Hello,

I am trying to send a survey within my company. However, when I enable public access and send the survey URL link, they page comes up as blank for them. Why would it be doing this?

Is there specific permissions needed by those to complete the survey.

FYI - I have survey admin permissions and extended ticket survey reporting. The user I sent the survey to has fulfiller rights.

Thank you,

Bridgette Weirich

[corina]

Hello, yes, I was referring to guest   account; jut make sure it is active

[bridgette]

Thank you for your help Corina. So I will need to contact my servicenow admins to set the guest account to active, correct?

Thank you,

Bridgette Weirich

[corina]

Yes, that is right.

It worths a try.

Otherwise need to look into more depth