When knowledge articles are checked out, the assigned topic in the already ready published version gets automatically removed. However it is also noted that the error message "Content can not be associated to the same topic more than once." Is receiv...
Hi All, I'm in the process of designing a new portal for a scoped app, the widgets in the homepage should be aligned like below.My portal is looking like below.I want to place the above widgets like the above images. I'm not sure how to achieve this....
Hi,By suing the ATF test steps i am trying to Delete the Incident and one of the Alert but once the testing is finished still i can see that IncidentPlease find the below screenshot for the ATF test steps.Thanks,
Hi, I'm looking for the best solution to my problem. There are a few catalog items, which can only be found, when the user's ServiceNow language is English. If you search for them in the Service Catalog, then you can find that item in both english an...
I have written business rule to change acknowledged value as true on on-call scheduling table if incident is assigned. But it is not working, can someone help me to resolve it.Table- IncidentWhen- After Update Condition- Assigned to is Not Empty (f...
Hi, I have created a flow which will trigger on basis of a schedule, When the flow runs it will submit a catalog item and nearly 20 catalog tasks will be created parallelly. In the catalog tasks I have made the catalog item variables editable so the ...
If the user submits a service request with incorrect information on service request variables then is it right for the support group to have the variable in "edit" mode to change while fulfilling the service request? Currently there is no variable in...
Hi Team, We have integration with third party tool, where I have to Send Time Range From- to in body. In from time I have to send Current Date Time in ISO ISO8601 format: yyyy-MM-dd'T'HH:mm:ss'Z then I have subtract 10 minutes into current date time...
Hi Can any one help on the below requirement How can we get all the values selected in multi row variable set list collector field at one time form flow designerCurrently, I am using for each MVR, lookup record and for each again but it is taking one...
I have an Order Guide that includes two Catalog Items. They both use the same Flow in Flow Designer. When I submit each Catalog Item individually, the Flow runs correctly.However, when I submit both Catalog Items together through the Order Guide, onl...
Hi,I'm facing an issue with portal. I had added few fields on portal and I'm able to see them when I impersonate to end user I can just see one field (LINK). End user has itil role and can see the fields on native view.Html<div ng-if="!data.isValid">...
Hi, i changed field type of a dictionary entry from reference to list type, and it works but i tried to change the same field from list to reference it is not working any suggestions ? @Ankur Bawiskar
I want to store unique mail IDs in flow variable and I want to send mail to multiple users who have been removed from groups. I'm quering Group membership table where every user has multiple records this for each condition sends multiple mail
Do any of you good people know why there is no "On Hold" State on a Request Item OOB? ...And further, is there any guidance on whether (or how) to add one? The closest I have found to guidance was on Projects and that was to add a check-box rather ...
Hello Community, My requirement is to customize the Major Incident Management UI page that appears after clicking the 'View Workbench' UI action within a major incident record. I am attempting to call my custom UI page by overriding the Out-of-the-Bo...
