Purpose of "catalog" field in the RITM table

[venkatesh tadip]

Hi Team,

I have a query, In the "sc_req_item" table we have a field called "catalog", Want to know what the use and purpose of the field and it is was read-only, and it was not available on the form level. It was there in the list view.

Please let me know your suggestions.

Thanks in advance

[venkatesh tadip]

Hi @Ankur Bawiskar 

Yes, your right

I have seen the field is using in the breakdown of the request management dashboard report "Active requested items due within 5 days" where the report is taking by default group by with "catalog" field.

It results the empty report.

[Ankur Bawiskar]

@venkatesh tadip 

If it's an OOTB dashboard and report then it's a platform bug.

If ServiceNow is not populating that field then it should not be used in any reporting.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@venkatesh tadip 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@venkatesh tadip 

please check in PDI as well.

[Marcos Kassak]

Hi @venkatesh tadip,

Additionally, you can open a ServiceNow Support case to have them troubleshoot if it's an OOB report; this field should be populated via the Catalog Item that was requested.

✅ If you found my answer helpful or correct in any way, please don't forget to mark it to help future readers! 👍

Kind regards,

Marcos Kassak
🌟 ServiceNow MVP 2024, 2025
🎯 Solution Architect