Users with snc_internal role unable to view logo/images in email templates

[Nivetha23jay]

Hi everyone,

We are facing an issue where users with the snc_internal role are not able to see the logo and other images included in our email templates. The images are stored as attachments in serviceNow. The users do have access to the related tables like sys_email_template, sys_attachment etc however, when they view the email the image do not load.

[iDNS]

Hi,

Images should be stored in the Images table (db_image), as this allows them to be accessed publicly without requiring authentication. Storing images this way ensures they can be rendered directly in emails, which typically do not support authenticated access.

This approach improves the user experience by allowing recipients to view images seamlessly without encountering permission issues or broken image links.

Link: https://xxxxxx.service-now.com/db_image_list.do