Quick Message issue in ServiceNow

[Burhan2]

Hi Team,

We have one issue with user where they wanted access for Quick messages in Servicenow. As per docs we provided "email_client_quick_message_author" role to user. The issue is when user is trying to create new quick message the body field is read-only and not able to edit.

We checked there are no ui policy or ACL ootb for this. Previously also we have given one user access and body field was editable to them. Is there something new came in new versions? Can anyone please assist if they have idea about it.

[Ankur Bawiskar]

@Burhan2 

so it worked previously?

Did you recently upgrade?

Now can admin edit it?

if yes then it has something to do with Access only

[Burhan2]

Hi @Ankur Bawiskar ,

Yes previously it worked for that user they didn't came up with any issue? But do we have anything written somewhere or anything related to body field being read only any docs? Yes admin has access

[Ankur Bawiskar]

@Burhan2 

you can use access analyzer and debug and see which ACL is blocking for non-admin

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