"Approving" field on sysapproval_approver showing sys_id

Jeff Krueger1 · ‎09-18-2017

After upgrading to Istanbul from Helsinki, the "Approving" field (type Doument ID) on the sysapproval_approver table form is showing the sys_id of the document being approved rather than the name, which is set to true for display in the dictionary (i.e. Change). Any idea why this might be?

Jeff Krueger1 · ‎10-24-2017

Hi Tatiana, yes I did. They confirmed the issue and have submitted it as a product bug. As a workaround, they suggested:

Reactivate the ACL and modify its role requirement from 'maint' to 'itil'
Create a UI policy to enforce the read only state on the sysapproval_approver.document_id field.

This did the trick for now until a permanent fix is released.

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tatianasanchez · ‎10-24-2017

Thank you