Resolved! Change request model
Hello, We have multiple model options for creating new change in the Xanadu release. How can we remove the unwanted options for change models? I appreciate any help you can provide.Thanks
Forum Posts
Facing issue while sending Email notifications, attachments/images in Email body
Hi,For requirement, we connected Jira and ServiceNow. When a Jira bug is created, An Email notification from ServiceNow is sent to the team, that includes attachments/images or both. when email is sent it is capturing signature and company logo as at...
Facing issue while sending Email notifications from ServiceNow, attachments/images in Email body
Hi,For requirement, we connected Jira and ServiceNow. In Jira, we have support team. when support team gets any Email, it is forwarded to ServiceNow and through ServiceNow a Jira bug is created taking details from email forwarded. Here, the issue we ...
Reference Qualifier
Hi All,I am trying to show up only members of a particular group to be selected in the reference variable in portalBelow is script include I'm calling from Reference qual but it is not working. Have tried passing the sys_id of the groupPlease helpScr...
Adding New stages in the RITM List view
Currently we are using out of the box flow " Step Based request Fulfillment" In all our catalog items, As per the flow it will show only three stages i.e.. "Service Fulfillment", "Complete", "Closed incomplete". But our requirement is to add more sta...
Copy change details in the change task
Hi All,I have a requirement to create a UI action to copy change Planned start and end date, short description, description in the change task.Please help in this.Thanks,Sam
Resolved! Open URL in new window through UI action in agent workspace
Hi, I want to open a URL in new tab through agent workspace UI action. I tried multiple things such as : action.setRedirectURL("www.gogle.com"); g_navigation.openPopup(url) window.open(url, '_blank'); But nothing seems to work. Any help is appreci...
ATF Auto Re-run failed tests
Hi, I am looking for a way to re-run failed test cases from the last test run. Every day we run a couple of test suites which is about 350 test cases. Each day we have to re-run failed test suites (about 20 ). Re-running the failed test suites eventu...
Resolved! Report on SLA/OLA - duration it was with each group
Good day,We are trying to get a report on how long an SLA definition was with each group and what the SLA Definition is.We have an SLA Definition named 'Incident Service Restore 1 (Desk Side)'. How can we create a report that shows the definition na...
URL link for Record ID and Table name in flow designer
Hi had a requirement where i need a generate URl and create a incident and add the URL into incident worknotes. I am sharing my requirement. The Okta API will lock out the token if it is not utilized for 30 days. We want a schedule flow created that ...
Resource Plans and Scheduled Windows
Greetings, I've been wracking my brain around this for a few days and figured it was time to ask for help. In my use case, we're an MSP and we need to combine "Resource Planning" with "Scheduled Maintenance" into multiple calendars in ServiceNow, if ...
Inbound Action with specific Subject
Hello Team,I have a requirement to create a Inbound email action. My requirement is that subject will contain "CETARIS MAINTENANCE MICROSOFT: Add PO Number" in which CETARIS MAINTENANCE will be unique and Microsoft and Add PO Number will need to upda...
Catalog item
I have one catalog item and 2 variables 1. single line text : Mandatory2.Multiline text : Non - Mandatory I want to hide first varible on the catalog form. Using Catalog ui policy but not working . Any idea help me .
Resolved! Data of records available in DB and visible in List view but not in Form
Hi Everyone,I have some dependent fields (Division is dependent upon country and HFM entity is dependent upon Division) while importing the records in the table via import set, data are imported in the table and available in DB and list view but thos...
Resolved! How to get field search boxes on list view?
Hi: I want to add the search box to the list view. Any idea how to do that?I want it to look like:
