Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

read only roles for email logs and ability to view interaction record

Baker1
Tera Guru

Need Access to report on interaction records
Read-only role to incident email log

22 REPLIES 22

Dr Atul G- LNG
Tera Patron

Hi @Baker1 

 

I doubt OOTB role available , which work for both. Please create a custom role.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

Hi @Dr Atul G- LNG 
Thank you quick reply 
Role name please?

 

You can create a new role @Baker1  and assign that role to group and accordingly do the ACL part as well.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

Baker1
Tera Guru

Hi @Dr Atul G- LNG 
I have created and assigned but I am not able to find Email logs in LNB