read only roles for email logs and ability to view interaction record

Baker1 · ‎11-13-2023

Need Access to report on interaction records
Read-only role to incident email log

Dr Atul G- LNG · ‎11-13-2023

I doubt OOTB role available , which work for both. Please create a custom role.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Baker1 · ‎11-13-2023

Hi @Dr Atul G- LNG
Thank you quick reply
Role name please?

Dr Atul G- LNG · ‎11-13-2023

You can create a new role @Baker1 and assign that role to group and accordingly do the ACL part as well.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Baker1 · ‎11-13-2023

Hi @Dr Atul G- LNG
I have created and assigned but I am not able to find Email logs in LNB