Read Only Service Catalog Variables Except for One

abrahams · ‎03-12-2012

I found a very nice script (http://www.servicenowguru.com/scripting/business-rules-scripting/variables-form-readonly/) to lock down variables on a Service Catalog task however there is one variable that I don't want locked down. I've tried a number of ways to skip over this one variable or make it setReadOnly to be false once the script set the element to read only. All my attempts have failed. I am fairly new at writing JavaScript so I probably don't completely understand accessing elements yet. I've tried g_form.setReadOnly('variables.UserID',false); and g_form.getElement('variables.UserID').readOnly = false; amoung other things. None appear to work. Would someone know how I can make this one variable editable? The name of my ServiceCatalog variable is UserID. It is not ServiceNow's UserID.

abrahams · ‎04-02-2015

We are on Eureka now. Catalog UI Policies allow you to indicate if a variable should be read only, Mandatory and/or Visible. It also allows you to choose if you want it to apply to a Catalog Item, Task and/or Requested Item. I hope that helps.

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MVRakesh · ‎03-12-2012

You Can try it using the catalog ui policies actions

abrahams · ‎03-13-2012

It would be nice if that would work however this is on the Service Catalog Task record. I don't see an option for that in UI Policy.

abrahams · ‎03-14-2012

I will give this a try in the system UI policy. I don't see how it would work in the catalog ui policy. The user that needs to enter this field is not the same user that is filling out the item.

abrahams · ‎03-15-2012

I tried a system UI policy for sc_task however I don't seem to have variables available in that policy.