Hello,We have a requirement in the Survey and Assessment module where we need multiple users to fill out a single survey instance.I understand that in ServiceNow, each survey instance is typically assigned to a single user, and only that user can com...
Have some random accounts that are getting the message "Invalid Requested Resource Path" when trying to Start a Microsoft Teams Chat from any record within ServiceNow, either from SOW or Default View. Have gone through the steps mentioned in the arti...
As the CSA exam is currently being taken on Yokohama, how come the CSA course is only available on Xanadu or am I missing something?
I need to make the API connection with DeepL to start using dynamic translations in ServiceNow forms.I am new to ServiceNow Integration, and this is my first task for client.Can anyone please help me out by explaining how it works or please provide m...
In ServiceNow Trigger rules fire only if the assigned_to and assignment_group fields are not populated on a record. My requirement is to trigger paging even if incident created with assignment group.I tried to create BR for this but it doesnot start ...
Hi all, In the ESC portal , tour section how to use employee centre link is not working .above three links are working fine by clicking the how to use the employee center , I am receiving Can you help me how to resolve this issue. Thanks and ...
Hi, some users are unable to open the unread messages from the sidebar discussions.It's continuously loading but unable to open. For reference, we have attached the screenshot. Please help me out here, how to check further. Thanks in Advance,Sukanya....
Hello Team, on change request table there is field called "adhoc approval" type glide list which reference to assignment groups table, in which we can select multiple groups. This is like an additional approval triggered on change request if we add a...
Hello Everyone,Myself Manikanta, I am new for Service Now and Enthusiast to learn. What is the correct approach to learn the complete course of ServiceNow.Can anyone have an idea please share. Thankyou.
var countofrec = Class.create();countofrec.prototype = { initialize: function() { }, reco: function (xyz,desc) { var gr = new GlideRecord("xyz"); gs.addInfoMessage("Inside Script Include"); gr.addQuery('short_description...
Hello everyone, We want our customers to see knowledge articles before they submit a ticket from the Service Portal (SP and CSM). It seems like I can set up contextual search, based on short description. Is this is a widget available in the service ...
Hi,I've few variables in a catalog Item as below -Requested ByManagerSecondary ManagerGroup NameList of Users My requirement is to show the List Control variable (List of Users), if the logged in user is the Manager of current group (Group Name). For...
We are considering importing an Excel file into the group member (sys_user_grmember) table.This involves not only adding data but also potentially deleting data from the group members table.We are exploring adding a deletion flag to the Excel file an...
Hi all, We have catalog item with attachment variable and attachment is getting stored in sys_attachment table with table name as 'ZZ_YYsc_cart_item' and table sys_id as catalog item sys_id. So that non-admins are unable to download the attachment. ...
Hi , How to auto populate CI field in incident with respect to problem it is attached in ServiceNow ? If I am changing CI field value in problem record then the value of CI field on associated incident also get updated . How to achieve it ? Thank you
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