Hi, I have requirement if incident assignment group is "XYZ" security checkbox is true. Then only part of the assignment group member incident ticket should visible. Other team should not have access to view these tickets. Thanks in advance.
I am trying to create a pivot table report that shows me how many tickets each of my techs closed per week. It would include RITM (sc_req_item), INC (incident), and CHG *change_request) Any advice? Thank you, James
Dear experts,Since upgrading to Xanadu, the tab "Knowledge base's cannot be loaded" is not appearing. If anyone knows how to make it appear or why it is not appearing, please let me know.I would be happy if you could teach me various things.
hi Team, There is a requirement, I want to put a filter on the below fields on Interaction form only on SOW view. Requested For > need to see only Inactive UsersAssigned To >need to see only active UsersRequested by > need to see only active Users ho...
Hi Team,Some variables are getting hidden after submitting the request. I am not sure why ?Can you please help me out. It is urgent. Thanks in advance. Regards,Abhisek Chattaraj.
Hello Everyone,Kindly help on the daylight saving settings in ServiceNow, It is showing UTC time but user's time zone is GMT/BST. Thank you very much for your response in advance! Thanks,Audumbar
Hi , We have some documents in PDF formats using in Service Portal, we have old company logo in the documents. Now, we need to change the old company logo to new branded logo?? Any idea how to do that? Thanks,
Hi Team, Could any one help me with the background script for changing the author of the multiple KB articles . that Update All method is not working for me don't know why
Hi .. there is a SLA definition (Attached) at sc_req_item table level. There are not restrictions to which RITM's to associate the SLA. However, the SLA is not getting attached to ALL RITMs. Some catalog items are not getting any SLA's, though RITM g...
We have configured DevOps integration with servicenow. when story is created in SN after few seconds few field values updating to empty. can anyone suggest what will be issue
I'm creating a problem and then I'm adding a incident into it from incident section. I'm getting list of incidents and i wanted to click on any of the checkbox related to any incident. Please tell me how to select record in ATF servicenow by checkbox...
Hello all,I currently have a customer satisfaction report which points the Metric results table. I have most of the fields I require, however, how do I get the comments field added into this report?The below columns is what I have to show me the Task...
Is there an out-of-the-box (OOTB) workflow for ServiceNow catalog items — even a basic one — that I can use as a starting point to customize?I’m looking for something that covers the following flow:A request is submittedA Requested Item (RITM) is aut...
Hi Expert, Question: On the ESC portal, when I search for the catalog item "Deploy DML" while impersonating specific user (e.g., Tony Stark), I’m getting a blank record in the results (refer below image). issue/my findings: When I opened the blank ...
* Team Performance Metrics Report Creation: Develop a 'Team Performance Metrics' report. This report needs to track key performance indicators (KPIs) such as team resolution rates, the number of Vulnerability Investigation Tickets (VITs) closed, and ...
