Real Need of approver license

sidsnow
Kilo Explorer

‎03-02-2018 04:33 AM

Hi , Am not sure if this is repeated question but am not able to find relevant thread. 

I have 250 Fulfiller  and 50 approver licenses for organization. It seems that we are having confusion to know when exactly fulfiller and approver licesces gets used. 

Scenraio 1: 100 ITIL users from support team who need to do their day to day routine job. so we have used 100 fulfiller license.  5 of these users  required to behave ALSO as approver (approver though SNOW) .

Does that mean , we have used 100 fulfiler license, and also 5 approver licence ?

Scenario 2 :  Same like Scenario 1 , execpt that out of 100 ITIL user, 5 users will just do approval and does not need get involved as technical support member function like fulfillers. 

Does that mean,  we have used 95 fulfiller license, and 5 approver license ?

 

Regrds, Sid

 

 

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Deepak Ingale1
Mega Sage

‎03-03-2018 05:13 AM

Hi,

 

Please find my reply

 

Scenraio 1: 100 ITIL users from support team who need to do their day to day routine job. so we have used 100 fulfiller license.  5 of these users  required to behave ALSO as approver (approver though SNOW) .

Does that mean , we have used 100 fulfiler license, and also 5 approver licence ? No, you only have 100 fulfiller licenses, 5 approver license s includes in it since 5 users are both fulfiller and approver.

Scenario 2 :  Same like Scenario 1 , execpt that out of 100 ITIL user, 5 users will just do approval and does not need get involved as technical support member function like fulfillers. 

Does that mean,  we have used 95 fulfiller license, and 5 approver license ? Yes

 

Note: Many of the times licensing term and conditions varies with customer. Please get in touch with  ServiceNow Account Manager for you to get this clarified once again

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