Real Need of approver license
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03-02-2018 04:33 AM
Hi , Am not sure if this is repeated question but am not able to find relevant thread.
I have 250 Fulfiller and 50 approver licenses for organization. It seems that we are having confusion to know when exactly fulfiller and approver licesces gets used.
Scenraio 1: 100 ITIL users from support team who need to do their day to day routine job. so we have used 100 fulfiller license. 5 of these users required to behave ALSO as approver (approver though SNOW) .
Does that mean , we have used 100 fulfiler license, and also 5 approver licence ?
Scenario 2 : Same like Scenario 1 , execpt that out of 100 ITIL user, 5 users will just do approval and does not need get involved as technical support member function like fulfillers.
Does that mean, we have used 95 fulfiller license, and 5 approver license ?
Regrds, Sid
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03-03-2018 05:13 AM
Hi,
Please find my reply
Scenraio 1: 100 ITIL users from support team who need to do their day to day routine job. so we have used 100 fulfiller license. 5 of these users required to behave ALSO as approver (approver though SNOW) .
Does that mean , we have used 100 fulfiler license, and also 5 approver licence ? No, you only have 100 fulfiller licenses, 5 approver license s includes in it since 5 users are both fulfiller and approver.
Scenario 2 : Same like Scenario 1 , execpt that out of 100 ITIL user, 5 users will just do approval and does not need get involved as technical support member function like fulfillers.
Does that mean, we have used 95 fulfiller license, and 5 approver license ? Yes
Note: Many of the times licensing term and conditions varies with customer. Please get in touch with ServiceNow Account Manager for you to get this clarified once again