Record not found in Agent Workspace

Shivam Saxena1 · ‎04-20-2021

Hi Team,

Whenever I am clicking on any record or try to create new record, I am getting 'Record not found' error.

Instance-2 (Quebec) :

Even if I am trying tp create new interaction by clicking on '+' icon, it is showing 'Record not found'.

I am unable to create neither open any record. It is showing 'Record not found' for all.

However in my another instance which is same Quebec only, I can able to see the records and create new records.

Instance-1 (Quebec) :

Can anyone please help on this issue?

Thanks.

Shivam Saxena1 · ‎05-11-2021

@Ankur Bawiskar @Bill.Collins

Hello Guys,

I got a solution for this from the HI execuitve. We need to delete the below system property.

sn_shn.note_preferences

Even disabling it will not work. So we need to delete this property.

Thanks.

Michael Fry1 · ‎04-21-2021

Can you share details/screenshots of how you have UIB setup?

Shivam Saxena1 · ‎04-21-2021

Hi Michael,

Thanks for your reply.

Actually I am new to Workspace. So can you please guide me how to check UIB setup?

Thanks.

Ankur Bawiskar · ‎04-22-2021

Hi,

Is this happening for admins or non-admins?

Did you check any query BR on the table is restricting the records

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Shivam Saxena1 · ‎04-22-2021

It is happening for both. Admins as well as non-admins are not able to see the records.

No BR working on background.