When running a user import via an LDAP server, there are several user records that error during processing. I have dug through the import logs but the error messages are not descriptive enough to tell me where to start. Is there a way to turn on ...
Hi all, Need some help and advice in finding a better way in dealing with a service catalog request item that I am not happy with the way it's currently working. Scenario: Access Requests that involve multiple users. Currently, our form is set up ...
We have a financial shared services center as a primary stakeholder for ServiceNow. Due to the line item nature of their work, many of their Catalog Items necessitate the user download an excel sheet, fill in the line items, then re-attach during the...
Hi Everybody I'm trying to reduce the cusomized content in our instance.So at the moment I try to figure out if the call of Java Glide classes should be with or without the Package reference? I have a Business Rule using (updated 2013-01-22): var ...
I am trying to create a Pivot Table with Incidents created for each assignment Group for every Quarter of a year. Since i want the detailed report i dont want to use the Trend chart which give the option to diplay the result in Quarter. regards,...
I want to start using a set of reports in Service Now to manage my IT department. I have created the reports I want everyone to use, but it appears when I give people access to view a report, that also gives them access to modify the report (on purpo...
Hello, I have created a duration field called "Days Open" which I would like to have reflect the total amount of time (in Days) elapsed between between the Opened date and Current date.I know this has got to be very simple to do so I was looking at t...
At the bottom of the Incident record there is a related list for Child Incidents (I believe this is OOB), with an Edit button that brings up a slushbucket listing all Incidents in the Incidents table so you can choose to add them as children. The pro...
Hello all, I am in the process of putting together my incident management process (OOB) and currently we have our active directory linked and are utilizing SSO to get into SNOW.Within my Incident Management form I can click the search and it will al...
Our customer would like to name their instances based on their own conventions.The standard is however instancename.service-now.comFrom what I understand cutomers can setup a reverse proxy infrastructure that will redirect traffic to the applicable i...
Morning all, So I am new to developing Service Now and this has been a VERY steep learning curve so if I say something wrong please don't think harsh thoughts In our environment, SN receives permissions and new accounts from LDAP. This is great as S...
Hello Everyone, I'm looking to get some input regarding OOB incident management. I am looking to put in place an incident management process in Service-now and I see that OOB there is a process in place. My IM process is very basic and doesn't have...
So I am trying to return a list of incidents that are not updated by a member of my group. If I type 'Update by - is not - MDULU^sys_updated_by!=ZJBIEW, into the filter it will exclude any incidents not updated by those two users. However if I pu...
I need to be able to toggle the read only flags at the field level conditionally based on business logic. I tried taking the approach of using the dictionary entries to set every "read only" option to "true", and then override it on the client side...
A common thread I come across on my travels and visiting customers! There seem to be varying schools of thought whereby every Major Incident (a definition in its own right!) is a problem, versus, a more selective approach and not all Major Incidents...
