Resolved! Get Number of Times a Page is Visited
We're looking to see how many times our CMS home page has been visited since our ServiceNow release. Is there a way to get this information in a report?
Forum Posts
Resolved! Pulling Approvers from Affected CIs
Hi,I am trying to automate the change process to pull a list of approvers from all the affected CIs when the change state is set to 'Approval requested'.I can get it working when i pull from a single Reference field on a CI but many items have multip...
Select field showing empty after form submission
Hi everyone,I have a catalog form with a select box that is empty by default. After you use a reference field to pick the name of an assignment group in the system, I have an onchange script addOption() all the members of that group to the select box...
Group Visibility
Can child groups have access to each others incidents without making them members of each respective group, but only granting both groups access to the Parent group
Report on Audit(sys_audit) table through Database View..?
Hi Everyone,I want to create one report through Database view on 1) sys_audit table and 2) Server table joins.I need one suggestion from everybody that is it make sense to create report on sys_audit table? if Yes thenI m facing one issue that i want ...
Resolved! Adding a flag to a CI
Hi,We have identified a number of CIs that are to be listed as "High Impact" CIs via a true/false box that we have added to all classes.I am wondering if there is a way to make these CIs stand out when entered into a 'Primary CI' or 'Affected CI' fie...
Extending sys_user_group table - loading AD groups
Hi all, Does anyone have experience loading AD groups into ServiceNow? I've recently gotten my LDAP via MID Server connection to work. Now I'm thinking of extending the sys_user_group table in order to create a new table, "AD Groups", to load all th...
inbound emails w/ attachments: attachment doesn't get added to created incident
I know that this is supposed to be OOB functionality. Inbound Email Actions have been stripped down to include just the following. I put the original Inbound email action back in and disabled this one, and the attachment was included in the incident ...
Resolved! How to write a business rule to update values in field when you insert values in another field?
Hi,I am trying to do a simple thing (in project mgmt module):I am inserting some values in a string field (called 'Owner') and I want that in accordance to this values, some values will fill another field (called 'Department'), AUTOMATICALLY.I know i...
How to create report based on ticket history log
Hi,I need to create a report based on some ticket fields (more specific for incident tickets).I verify two tables: sys_audit and sys_history_set, but I cannot join them to make a report.Is there a way to create it? See the example of report that I n...
Resolved! Session expired message on login for end users
Hi, I have an issue where when end users log into ServiceNow a message is displayed stating "Your Session has expired. Click OK to continue."When you click ok it continues to load ServiceNow fine - this is by logging in the normal way However, when...
How do you communicate changes to the business?
Other than having the Forward Schedule of Change to communicate changes to IT, how do you handle communicating changes to the business?
Resolved! Sessions time out after 5 or so minutes after SSO implementation
Hi all we just implemented SSO to ServiceNow through SiteMinder. The system requires the users to first login to an internal portal (the login happens generally automatically through Windows authentication) and then click on a link to SiteMinder. N...
Resolved! Slush Bucket issue -
we have a slush bucket for linking incidents to each other (Incident -> Parent Note this is not the same as Incident -> Parent Incident)As admin, it shows all Incidents without a filter needing to be used.If I go in as a standard process user, th...
Description field formatting?
In a Template, when I populate the description with text, formatting is lost when template is applied or generated. I'm using Description (U_description) field. Is there a better way to do this? Thank you!Example of text in template:New User Ma...
