Record not found in Agent Workspace

Shivam Saxena1 · ‎04-20-2021

Hi Team,

Whenever I am clicking on any record or try to create new record, I am getting 'Record not found' error.

Instance-2 (Quebec) :

Even if I am trying tp create new interaction by clicking on '+' icon, it is showing 'Record not found'.

I am unable to create neither open any record. It is showing 'Record not found' for all.

However in my another instance which is same Quebec only, I can able to see the records and create new records.

Instance-1 (Quebec) :

Can anyone please help on this issue?

Thanks.

Shivam Saxena1 · ‎05-11-2021

@Ankur Bawiskar @Bill.Collins

Hello Guys,

I got a solution for this from the HI execuitve. We need to delete the below system property.

sn_shn.note_preferences

Even disabling it will not work. So we need to delete this property.

Thanks.

View solution in original post

Ankur Bawiskar · ‎04-22-2021

Hi,

Is this happening for all tables in agent workspace

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Shivam Saxena1 · ‎04-22-2021

Hi Ankur,

Yes we have location and interaction configured only in workspace. It is coming for both.

Thanks.

Shivam Saxena1 · ‎04-22-2021

Even when clicking on '+' icon, it is showing 'Record not found'.

DirkRedeker · ‎04-26-2021

Hi

Maybe this is an issue of access rights. Did you compare the access rights of your test-user on the Instance-1 with the access rights on Instance-2?

Did you also try to achieve the function on "Instance-2" with an admin user?

Does the function work for users with admin rights?

Just let me know about these details.

BR

Dirk

Shivam Saxena1 · ‎04-27-2021

Hi Dirk,

It is not working for the admin users as well. I have checked all the Business Rules, Client Scripts and the system properties. But everything looks fine. I am not getting where the issue is.

Thanks.