Record not found in Agent Workspace

[Shivam Saxena1]

Hi Team,

Whenever I am clicking on any record or try to create new record, I am getting 'Record not found' error.

Instance-2 (Quebec) :

Even if I am trying tp create new interaction by clicking on '+' icon, it is showing 'Record not found'.

I am unable to create neither open any record. It is showing 'Record not found' for all.

However in my another instance which is same Quebec only, I can able to see the records and create new records.

Instance-1 (Quebec) :

Can anyone please help on this issue?

Thanks.

[Shivam Saxena1]

Hi Dirk,

I got a solution for this from the HI execuitve. We need to delete the below system property.

sn_shn.note_preferences

Even disabling it will not work. So we need to delete this property.

[DirkRedeker]

Hi

Thanks for your feedback on this.

Did that solve your issue then? Does your Workspace work correctly afterwards?

BR

Dirk

[Shivam Saxena1]

Hi Dirk,

Yes it is working fine now.

Thanks.

[DirkRedeker]

Great! Thanks for letting me know. BR Dirk

[Bill_Collins]

This resolved the issue.

BTW: There must have been a community content outage or ACL issue last evening.  I could not access any content.