Record not found in Agent Workspace

Shivam Saxena1 · ‎04-20-2021

Hi Team,

Whenever I am clicking on any record or try to create new record, I am getting 'Record not found' error.

Instance-2 (Quebec) :

Even if I am trying tp create new interaction by clicking on '+' icon, it is showing 'Record not found'.

I am unable to create neither open any record. It is showing 'Record not found' for all.

However in my another instance which is same Quebec only, I can able to see the records and create new records.

Instance-1 (Quebec) :

Can anyone please help on this issue?

Thanks.

Shivam Saxena1 · ‎05-11-2021

@Ankur Bawiskar @Bill.Collins

Hello Guys,

I got a solution for this from the HI execuitve. We need to delete the below system property.

sn_shn.note_preferences

Even disabling it will not work. So we need to delete this property.

Thanks.

Soleil Levant · ‎01-31-2023

Hello and thank you

i was facing more complicated problem: all the workspace cannot be displayed and i have a error msg: the page now/agent workspace/agent doesnot exist

and you proposition solve th issue

so thanks and have a nice time