I have a record producer with a catalog UI policy that works great for 3 out the 4 business_services I have in a catalog condition. The one circled will work but displays both the application service and the business application. the other 3 only show the application service. I attached a screen shot of the UI policy and will do a screen shot once I post the question. Not sure what I need to do to prevent the business application from appearing. Any help is appreciated.
Hi,
UHI Policy will not work in this scenario. UI Policy is used for controlling the visibility or Mandatory or Read only for a Field or variable on the form.
What you want here is to hide CI data which belong to Application Service Class once you click on the magnifying glass.
So you just need to navigate to your variable where you are clicking on the Magnifying glass in this case it will be "I need help"
Update the reference qualifier of that Reference variable as below:
You don't need a UI Policy here in this scenario.
Hope this helps. Please mark the answer as correct/helpful based on impact.
Regards,
Shloke
Sorry for the delay.
I created a Service "Payment Systems Support" (SN1). Added it to a record producers catalog UI policy (SN2). Verified the Variable for that field had correct conditions (SN3). but the issue is both Application service and business applications display and it displays all hardware related tables (SN4) where only Application Service should display like "Application support" (SN5). Not sure what to do to resolve the issue and have only the application service display?
SN1
SN2
SN3
SN4
SN5
