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‎01-21-2022 01:37 PM
I have a record producer with a catalog UI policy that works great for 3 out the 4 business_services I have in a catalog condition. The one circled will work but displays both the application service and the business application. the other 3 only show the application service. I attached a screen shot of the UI policy and will do a screen shot once I post the question. Not sure what I need to do to prevent the business application from appearing. Any help is appreciated.
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‎01-22-2022 07:09 AM
Hi,
UHI Policy will not work in this scenario. UI Policy is used for controlling the visibility or Mandatory or Read only for a Field or variable on the form.
What you want here is to hide CI data which belong to Application Service Class once you click on the magnifying glass.
So you just need to navigate to your variable where you are clicking on the Magnifying glass in this case it will be "I need help"
Update the reference qualifier of that Reference variable as below:
You don't need a UI Policy here in this scenario.
Hope this helps. Please mark the answer as correct/helpful based on impact.
Regards,
Shloke
Regards,
Shloke
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‎01-24-2022 09:46 AM
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‎01-25-2022 07:46 AM
In this case that is already done. I did notice that the other 3 options bring up specific tables only. ATM Support only displays only the ATMs table info (hardware extended). Laptops/Desktops or phones only display the Computer table (hardware extended). And Application Support only displays the CIs. Where the service I added Payment system shows all. Maybe I missed the step to only reference CI items similar to how Application support works. Not sure where to do that. Would that be a possible issue?
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‎01-25-2022 07:46 AM
In this case that is already done. I did notice that the other 3 options bring up specific tables only. ATM Support only displays only the ATMs table info (hardware extended). Laptops/Desktops or phones only display the Computer table (hardware extended). And Application Support only displays the CIs. Where the service I added Payment system shows all. Maybe I missed the step to only reference CI items similar to how Application support works. Not sure where to do that. Would that be a possible issue?
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‎01-25-2022 07:46 AM
In this case that is already done. I did notice that the other 3 options bring up specific tables only. ATM Support only displays only the ATMs table info (hardware extended). Laptops/Desktops or phones only display the Computer table (hardware extended). And Application Support only displays the CIs. Where the service I added Payment system shows all. Maybe I missed the step to only reference CI items similar to how Application support works. Not sure where to do that. Would that be a possible issue?
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‎01-25-2022 07:47 AM
In this case that is already done. I did notice that the other 3 options bring up specific tables only. ATM Support only displays only the ATMs table info (hardware extended). Laptops/Desktops or phones only display the Computer table (hardware extended). And Application Support only displays the CIs. Where the service I added Payment system shows all. Maybe I missed the step to only reference CI items similar to how Application support works. Not sure where to do that. Would that be a possible issue?