We have a client catalog script in a variable set attached to multiple record produces. The script works without issue. What I would like to know is if there is a better way of doing this. When I run diagnostics on anything containing the script I get two issues listed. So I am seeking advice as I know of no way around this.
The Code:
function onChange(control, oldValue, newValue, isLoading) {
if (newValue == '') {
return;
}
var userGA = new GlideAjax('CPXCatalogUtils');
userGA.addParam('sysparm_name','getUserDetails');
userGA.addParam('sysparm_userid',newValue);
userGA.getXML(getDetails);
function getDetails(answer) {
if(answer) {
var result = answer.responseXML.getElementsByTagName("userdetails");
var location = result[0].getAttribute("location");
g_form.setValue('location',location.toString());
}
}
}The script include uses dot walking to get the location reference. when we try to get there directly using the user it does not work and research showed that we could only dot walk one layer in and anything deeper would require the use of GlideAjax.
The Diagnostics:
Essentially what we are doing is when one of our end users submits an incident through our portal one of the requirements is to note which location they work out of. Instead of forcing the user to add in the info we run this script to do it for them.
Everything works, but is this the best way to accomplish this?
Thanks!
