Record Producer to create change request OR change task?

[emyrold]

I have a requirement where we are trying to present a single front-end to users and then based on a question/answer we will either generate a new Change Request and new change tasks.   Or we will only need to create a new change task where the parent is an existing Change Request.

I was thinking I was going to be able to accomplish this with record producers but am not seeing how it can be done since the record producer item needs to be defined against a predetermined table.

I saw a thread on the community where Mark Stanger suggest a Wizzard but this was back in 2008....

I started poking around Wizards and they seem very convoluted compared to record producers.

I have already built about 30 Catalog Items with all the correct variables, client scripts, ui policies; all tested and client is happy with.   I was hoping I could just mimic what I did on the Catalog side in a record producer so I can have a consistent front end experience for their users and then be able to address their change management requirements.

Any ideas / suggestions?

[emyrold]

Thank you Pradeep, and thanks to Victor RuizI also watched your video...   🙂

[Victor Ruiz]

Here's a good video covering 'Wizards' by some stranger in the community :   Ask the Expert: Live Chat | Wizards

[Kalaiarasan Pus]

You can still use record producers but point it to task table and then depending on the type of request, create corresponding request (change request or change task)

[Kalaiarasan Pus]

Just to add, this would be the skeleton record producer code if you go via record producer route ..

current.setAbortAction(true);

if(producer.request_type== 'Change Request')

  {

  var request_CR = new GlideRecord('change_request');

  request_CR.initialize();

  request_CR.short_description = producer.short_description;

  request_CR.insert();

}

else

  {

  var request_CT = new GlideRecord('change_task');

  request_CT.initialize();

  request_CT.short_description = producer.short_description;

  request_CT.insert();

}

Please note, if you want the variable editor to be present on the change request, you will either need to insert the variables manually in the question_answer table or use change_request table on the record producer...

[emyrold]

Thank you Kalaiarasan,

Much appriciated...!

-e