Redirect Failed message

[Sabrina10]

Helsinki Patch 4

Enabled Multi-Provider SSO plugin and configured the settings.     The test connection button works to confirm that the settings are correct.       When I go to the Instance in IE, I get our company's login screen, enter my credentials and am successfully logged in.     When I use Chrome, I get to the SN native login screen with a link that says 'use external login'.     I click that and am prompted for my user_name.     I enter that and click submit, but then I get a message 'Redirect failed. Contact system administrator'.

Any ideas?  

I've cleared cookies, tried an incognito window, changed the properties for the remember me checkbox and still no luck.   Thanks in advance.

[oharel]

Can you see any errors in Chrome's java console?

Does it work in Firefox?

[Sabrina10]

Nothing is showing up inthe java console in Chrome.       I'm waiting to get firefox installed (new PC without local admin rights) to test that, as I was thinking it may have to do with a persistent session/cookies   (I'm seeing vague references to this, but not sure I fully understand yet).       Thanks.

[Sabrina10 · Accepted solution]

Found the problem - with SN's help - the SSO source wasn't set on the user records properly.

[oharel]

Cool. I'm glad it is solved.

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