Hello, I'm looking for some guidance on working with States/Stages within flow designer, particularly in terms of Requested Items. I'm open to any guidance of how/why stages/states used for Request Management. Background:First, below is my understand...
I have followed a variety of guides and knowledge articles and have created lots of different .jks and .keystore files. However, I always receive the below error when a attempting to create a JWT Key based off of the certificate that I upload. The en...
Hi everyone, I'm creating a rule to automatically populate the work_end field of the sc_task table, but the time zone is 3 hours early. The time zone is correct in the instance settings, and I'm adding the addSeconds function to the script to try to ...
Hi Team,In ServiceNow university learning am doing, on-demand Course >Virtual Agent Implementation (Xanadu). in that > Create A Virtual agent Topic, am not able to complete it during validation getting Failed, I followed the lab guide also. Getting a...
this is my instance dev201572.servicenow team please help in resetting mfa setup
Hi, I have a multi-row variable set where each row has a checkbox. It's possible to have multiple checkboxes selected (for example, 5 rows with 5 checkboxes selected). How can I make sure that, when the form is submitted, no more than one checkbox ...
I am building a catalog item that includes a multi-user variable of type 'requested_for'. The checkbox 'enable_also_request_for' is enabled for this variable. There is a a catalog client script (onChange) that clears the value of requested_for when a...
Hi everyone,Could someone please help me understand the typical roles and access levels for Requesters, Fulfillers, and Business Stakeholders in the ITSM module of ServiceNow?I’d like to know what each of these user types can generally do — for examp...
Hi everyone, I have a requirement where, once the first Catalog Task (SCTask) is closed, the end user should be prompted to upload three mandatory attachments (for example: PAN, Aadhaar, and ID Proof) directly on the ESC portal. After the user up...
Hi Experts,I am currently working on configuring bidirectional integration using the JIRA spoke and have encountered the following issues:I am unable to use the "Update Issue" action in JIRA Spoke, as the additional fields are grayed out.Whenever I u...
If you have the Impersonate role, what type of User are you not able to Impersonate? 1) Extended Security Admin 2) Security Desk Users 3) Special Agents 4) Government Customers 5) Security Incident Response Users
Hi all, It is not clear to me how Base value, Percentage improvement, Target value work. I found that Base value is "Base value of the success measurement method when the target is set.":- Is it shown automatically? Because it is not in my case (e.g....
Hi all, It's clear that CIM does not manage costs and resources for initiatives and if it is needed, then the initiative itself has to be converted into a demand. Anyway, initiative tasks are assigned to do some work (e.g. create new articles to redu...
My company recently switched to ServiceNow, and I think there's room for improvement at every level. That is, just about every feature of this software that I've dealt with is awful. I've used a handful of ticketing systems over my career, and this i...
Hi Team,I’m working on Advanced Work Assignment for incidents and need some clarification. My goal is to prevent tickets from sitting in an agent’s inbox if they don’t accept them and instead route them back to an “Unassigned” queue.Here’s what I hav...
