Escalation Count need to display dynamically but it is not displaying the Escalation Count so help me what is wrong on the below code. Message: You are checking the incident as the incident ticket is escalated {} time(s). HTML Code:<div ng-if="data.i...
Hi All,I have a reference field called "incident"on a custom table which refers to incident table.Also I have a field called region which refers to cmn_location table in Incident table.Another region field also present in custom table which value dep...
If a business unit is selected only the departments related to that business unit should be visible in the department reference field, both business unit and department fields are reference type fields, I have written a script include for the advance...
We have setup Business Rules for Assignment Groups so that they can only see their Incidents that are assigned to their Assignment Group (AG1). We have Admins (not part of the Assignment Group) that need to also be able to see all Incident records f...
Hi, As per the servicenow recommendation here, Mark service accounts as internal integration users. What is the difference between internal integration user checkbox and web service access only checkbox. What will happen if internal integration user ...
Where do you add/remove users from system notifications?Example I need to add someone to the Your x509 Certificate is going to expire in 10 days email
Is it possible to query the current total of group members in a specific group? For example im trying to figure out a way to incorporate a counter inside of flow designer. If the current count of a group is less than 100 as an example it would procee...
Hi Team, There is a property called glide.service-portal.notification_timeout.seconds. this property is used to auto dismiss error message in portal after few seconds.this is working fine for logged in users but if it is a public portal and if error ...
Change Management: Requirement is planned start and end dates can't be in the past. I'm enforcing this with onChange Client Scripts on the 'start_date' and 'end_date' fields and displaying a field error. To prevent saving with the bad dates, I also w...
My organization is currently going through an upgrade from Washington DC to Xanadu and we noticed that Xanadu includes On-Call shifts and rotations within the Service Operations Workspace. Leadership has asked me to evaluate how this works and if it ...
here i want to hide the 'edit' button when the state is in progress how shall i achieve it ?
Hi All, Having issue in scheduling an On call rota for weekdays evening 17:00 PM till 23:59:59 and next day morning 00:00 till 09:00 AM And weekends Rota from 00:00 till 23:59:59 Need some assistance to solve this problem
I would like to start populating our CMDB with our Internet Service Providers with the various metadata like speed circuit ID, contract terms, support contact etc. and map it to location. Should I create a new CI and map it to location or is there a ...
Hi Experts I have catalog item "Order computer" When Impersonate any other user on my catalog item I want my requested by field should editable and If I selected the Impersonate user on the requested by field I should popup the info message. Example ...
How to delete duplicate records in servicenow
