Redirect users to ticket page once they submit the catalog item

Bilwant
Tera Contributor

‎09-22-2023 05:29 AM

Hi all,

 

I was working on a requirement, where I needed to redirect all users to the "ticket" page once they submitted the catalog item.

As of now, it is redirecting to "/sp?id=sc_request&is_new_order=true&table=sc_request&sys_id=922a39771b9d31508f889863b24bcb6a"  //request summary page

I want the user to redirect directly to "/sp?

id=ticket&table=sc_req_item&sys_id=1a2a39771b9d31508f889863b24bcb6a" //Requested item summary page.

I have to implement this for all the catalog items. it is not just limited. Any help?

 

Thank you.




 

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Maik Skoddow
Tera Patron
Tera Patron

‎09-23-2023 08:16 PM

Hi @Bilwant 

please find a solution on https://www.servicenow.com/community/itsm-articles/redirect-to-requested-item-ritm/ta-p/2300997

Maik

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akash_avasare
Tera Expert

‎11-12-2024 03:20 AM

Hello,

 

Follow the steps to Redirect users to ticket page once they submit the catalog item -

 

  1. Serach in Application Navigator > Page Route Maps
  2. Find a record "Order Status"   Note: Check your portal.
  3. in "Route to" field set "ticket" page and save it.

Now user will redirect to the Ticket page.

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