Reference field does now show inactive users in a catalog item

[Gulzar Manuja2]

Hello All,

Hope all of you are doing well.

I have a requirement wherein we would like to show inactive users to the non-admin users in the reference field on a catalog item. As per default behavior of ServiceNow, system does not show inactive users to non-admin users on a catalog item. There is a workaround available for the same in the following link, however, it is not working for me.

https://community.servicenow.com/community?id=community_question&sys_id=3b7d032ddb9cdbc01dcaf3231f96190e

I have modified my query BR as follows wherein I have mentioned sys_id of the catalog item for which I would like to show inactive users to non-admins. Having said that, logic is not working as non-admin users can still search for active users only. Above mentioned community link also states to modify the reference qualifier for this reference field but is it not very much clear what exactly to add in the reference qualifier. 

 

Any help will be highly appreciated.

Thanks & Regards,

Gulzar Manuja

[Gulzar Manuja2]

Hi @Ankur Bawiskar ,

I have checked it, it is returning -1 due to which it is going inside if loop. This is the URL of my catalog item

As I am using the same sys_id in the if condition, not sure why indexOf is returning -1.

[Ankur Bawiskar]

Hi,

not in browser

what came in that BR script?

gs.info(current.getEncodedQuery());

Regards
Ankur

[Gulzar Manuja2]

Hi Ankur,

It's returning sys_id of different users from sys_user table as shown below:

[Ankur Bawiskar]

nowhere it's showing the sysId of the catalog item?

the solutions have worked in the past; not sure if the latest release lead them to failure

regards
Ankur

[Gulzar Manuja2]

That's correct. Can't see sys_id of the catalog item anywhere in the logs. Perhaps they have made some changes in the new release. Thanks for your guidance though.

Best Regards,

Gulzar Manuja