We are trying to implement a business rule on incident tickets but would like to add exclusions.Example:Set 1:Caller VIP field is checkedImpact is LowUrgency is Low Set 2:Caller VIP field is checkedCategory is XYZSubcategory is ABCD So the business r...
I want to restrict file types to be attached, and want to attach only CSV file type, can anyone please suggest me, how could we do that?Note : Trying this in my personal instance first.
Hi guys,Please help me knowing how to see the audit history of tickets say all the GREQs. I want to know if I have to run a report or which table should I refer to to fetch the audit history of all the tickets as I cannot go on each ticket separately...
Hello. I have created a currency field in a form and I am trying to change the settings for the displayed currencies. When viewing a list with this column displayed, the option exists to toggle between two currencies. I want GBP and EUR, but what is ...
Hi Experts,I want to add the tables sys_history_set and sys_history_line to the view and generate reports drop down list... How can I do that?I understand that any custom table I create gets automatically added but these System Tables are not visible...
what is service catalogue,give me a realtime example?
Hi all,Please help in understand the display option available for any field in a table (in dictionary).I have gone through the definition from wiki but would be of great help if there is any demo example or exercise which would clear my concept.Regar...
Hi Everyone,We had an issue with our environment where SLA definitions were not correctly defined for the stop condition which resulted in many response task SLAs not being attached to the respective form on Incidents and Requests.This has now been r...
Hi all,I want to export asset table (alm_hardware) data. I have a field by name "comments" which has values with line breaks(\n). For example see below:Comments : abccd EFGH ...
Hi Team,I have a requirement to reclassify CI. The issue am facing here is like, when ever i update the class manually or through script and if the records fails to get migrated to other class than the current record will be lost, not able to find in...
We have a physical server that was created manually back in 2014. It did not get an Asset record created for some reason.The CMDB CI has 245 updates and has been linked to multiple CHG and INC tickets, so we can't delete it.How do we get an Asset r...
Hello,Greetings!We use the Service Now Change management suite.Could anyone help with the below question?I extensively use the "External References" while creating the Change Ticket. Currently we have to manually add each reference record and its tim...
We have built our Service Catalog and have modified the sc_request workflow so that if price is more than £0.00, approval is requested and once approved, a Capital Expenditure form is generated and sent by email, so the price needs to be correct at ...
I'm trying to figure out how to clear certain items from a cart. This is the background:We have created a way for people to fill in catalog items as they would need to be populated for new hires. When they are doing this, we remove all of the fields ...
Cancelled incidents are showing in active is true but I want to show active in false. I am working on working on MSP.
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