Our Service Portal will be used across multiple unique time zones. I have created a number of different digital clocks, partly using the method specified here:https://community.servicenow.com/community?id=community_question&sys_id=fbc5c721db1cdbc01dc...
Hi!What I am trying to do is to send an email notification to the ci owners when change request is in assess state.I did this Business Rule. Condition: current.state.changesTo(-4) // -4 is Assess StateScript:var owners = '';var ci = new GlideRecord...
I have a request to change the number of items displayed in the Recent Content Pane on a homepage from 20 to 30. Is there a way to do that and if so, how/where? Thanks in advance!
Using the following article, I have created an inbound e-mail action that is automatically creating a data source using the attached CSV file from an inbound email. UPDATED - Use an email with an attachment to create a Data Source, Load Data, and Ru...
Hi I would like to remove the default P4 when incidents are logged by the service Desk team as they are not always changing this to the correct impact and urgency. Can this be done?
Hey guys, I have a script include as follows: var ourcompanyClientDateTimeUtils = Class.create(); ourcompanyClientDateTimeUtils.prototype = Object.extendsObject(AbstractAjaxProcessor, { withinBusinessHours: function() { var retVal; // Return v...
We are in the process of migrating away from our current ServiceNow implementation to a new implementation but would like to retain our Task table in the new implementation as a separate table for reporting. The current Task table has over 2 million ...
Hi I have a requirement to create sub tasks in order(Once the first sub task is completed, the other gets attached) under multiple parent tasks. Scenario:Based on the List collector field input on catalog item, I am creating multiple tasks under sing...
Hi All, i am using the below script to restrict users to access a module var hasPriv = getUserDiocese();if ((hasPriv == true) && (gs.hasRole('admin') || gs.hasRole('itil'))) { answer = true; } else { answer = false;}//This function gets the logged...
Have added a choice in state called 'On hold'. Have created a UI Policy based on this - that will display a mandatory field called 'on hold reason'. Have added choices to 'on hold reasons'. When I select 'on Hold', the 'on hold reason' field appears,...
We are currently on Jakarta, considering an upgrade to Kingston What is the Best Practice from ServiceNow on handling an Outage. Definition: Outage An issue that prevents 25% of a department from functioning properly, or one that directly affects r...
Hi Community, There is a scenario in which it is required to apply an SLA on the catalog task table, to monitor the time taken by the fulfullment group(s) on the tasks. There are a number of catalog items for which this is is required, each having ...
I am creating a page that shows the out-of-box Form widget, which is supposed to show the conversation history (comments/work notes) of the task being displayed. My problem here is that the Form widget is not displaying the conversation history at al...
Hi, When an email is sent from Email client using [forward], [reply] and [reply all] UI actions on a ticket, The email does not appear into the activity log, But when we send email from using [Email icon] UI action on the ticket it shows email in the...
90% of the time our service desk assigns us a task and the other 10% of the time they assign us an incident. How can we combine the "tasks" and "incident" listings into one centralized listing/workspace. I've tried using the change layout feature...
