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Resolved! Which csv import formats are allowed?

I have a csv file from another application that is apparently in utf-8-bom format.  One of the fields will not import for some reason. When I convert to utf-8 and specify the data source property as 'charset=utf-8' it works just fine. Apparently I ca...

Michael M1 by Giga Expert
  • 2941 Views
  • 1 replies
  • 2 helpfuls

To use or not use two-step checkout that is the question...

My organization is currently using Kingston. We only have two service catalog items live on the service portal at this time. Neither uses the cart functionality. I have been tasked with setting up hardware and software catalog items using the cart an...

cynlink1 by Tera Expert
  • 3679 Views
  • 4 replies
  • 2 helpfuls

SLA Progress bars

Hello Folks , I have a requirement where in I need  SLA progress bar to be available on incidents and all incident management list views and is displayed as follows (including the % elapsed time on list views): Green 0-75% Amber 76-90% Red 91-100%. A...

sip by Tera Contributor
  • 1186 Views
  • 1 replies
  • 0 helpfuls

Hide Attachments in ServiceNow

Hi there,We're looking at hiding attachments in incidents so our clients cannot view internal attachments. Our internal users however can view these attachments.To describe the scenario - When an internal user attaches an email or a document in the a...

vimalchandra by Kilo Contributor
  • 5003 Views
  • 9 replies
  • 1 helpfuls

Resolved! Unable to access Standard Change template in ATF Servicenow?

I am trying to the access the Standard change template created in Change Management . But once i select the Standard from the Change Management screen. I need to access the form with preloaded values and Pre approved ones

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Ijaazops by Kilo Expert
  • 1569 Views
  • 5 replies
  • 2 helpfuls

Active is being set to False before the RITM is Closed.

the Active flag being set to False before the RITM is "Closed". i decided to run a Query for the records Active is false and State is Closed succesfull, closed cancelled , closed rejected (meaning the RITM is Still open) i have found many records. fe...

lakng by Tera Contributor
  • 1615 Views
  • 4 replies
  • 0 helpfuls

Resolved! Order Guide Variables passed to its Catalog items variables

Hi All, There is an order Guide in our Dev instance. All the variables values  in the Order Guide are passing to the catalog item variables associated to this order guide. All the names of the variables in the order guide and catalog items are same. ...

san1989 by Giga Guru
  • 3439 Views
  • 3 replies
  • 4 helpfuls

Resolved! Need help with business duration calculation on a catalog task

I have have a business rule to calculate the duration and business duration on the Catalog Task table.  The duration calculates fine but the problem I found was that the business duration wasn't calculating correctly.  I later found that my script wa...

JR Guieb by Tera Expert
  • 2291 Views
  • 5 replies
  • 2 helpfuls