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Resolved! OnSubmit Client Script - Force Mandatory

I have the following use case:   On the change_task form, the close_notes will be mandatory OnSubmit -- IF -- the business_service field on the parent change_request STARTSWITH SAP(space). I was going to do this as a UI Policy, but there is no way to...

jstocton by Kilo Expert
  • 2636 Views
  • 10 replies
  • 1 helpfuls

Change Additional comments(Journal Input) to HTML(like WYSIWYG)

Hi, Expert. My customer wants change type of Additional Comments from "Journal Input" to "HTML" (like WYSIWYG) in incident form. Is it possible?After my confirmation, I found following link. but this link doesn't work. it forwards to ServiceNow Docs ...

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Taehong Min by ServiceNow Employee
  • 2188 Views
  • 4 replies
  • 2 helpfuls

Resolved! Integer Field Length

Created a few Integer Fields, Assigned them a  Max Length of 4 . But It still accepts more than 4 . How do I fix this ? Thanks  

Kumar38 by Kilo Sage
  • 2052 Views
  • 4 replies
  • 4 helpfuls

My Request Widget - No Preview Available

We are in the process of revamping our portal homepage and we would like to include the My Request Widget.  When we attempt to add it, the widget looks like this.  Has anyone ran across anything simliar?

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Tim Kenny by Tera Contributor
  • 1732 Views
  • 3 replies
  • 0 helpfuls

Resolved! Moving HR Cases to Incidents

Hello SN Comm,I had a question that I am not able to find any good research on.Currently, my organization utilizes the HR Case Management System in ServiceNow - At some point down the road, we are going to want to utilize more of the system as we sho...

Where do we get the search history

Hi,   Where do we get the search history of all users. Users search the Items in the Catalog. Is there any table where all those catalog search history stored.   Thanks      

redgopi by Kilo Explorer
  • 2441 Views
  • 2 replies
  • 1 helpfuls

Resolved! Blackout windows in change

We are trying to create a blackout window for a specific business service or CI. Currently we have created a black maintenance window to say users are allowed to do changes mon-fri between 8am and 5pm which means when creating a blackout the conflict...

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Darren22 by Tera Expert
  • 3772 Views
  • 3 replies
  • 2 helpfuls

Resolved! setLimit() is not working

Hi All, Please find the below script.I want to clear 'assigned to' field from 20k records,for that I need a script that will take 500 or 1000 records at a time .I have Used the function setLimit , but when running the script it is clearing the value ...

Duplication of Additional Comments

Hi All, I have written 2 Business Rules for copying comments from Case to Incident and from Incident to Case respectively. However, Comments get copied from Case to Incident but when i post a comment in Incident, same comment is displayed twice.  Bus...

AD7 by Mega Contributor
  • 1865 Views
  • 6 replies
  • 0 helpfuls