Hi All, Did any one encounter such scenario.. How does it work.. I am working on something like this..I have a field in user table ( employee status).1)This field should be visible for roles ITIL and HR. ( ACL should work here).2) For the user who ...
Can anyone provide pros and cons of using a scoped application?Also, How is work done by an individual or team captured? —Update set? Repository? Can a group/team capture their updates in a single repository ? Is the repository where we are...
Hi ,I have snc_readOnly role on my insatnce , that's why I have the ReadOnly access to my applications.But When I impersonate with someone , same is the result . The impersonated User has also the readOnly access. But why ?
In Transform map iam updating the records(no inserting). If ST validation id is empty then that record is not updating, it is working fine. My requirement is if1)I'am updating 1000 records if 999 records is having ST.validation_ID, then i don't want ...
Hi All,I will be involved in a project where we will be planning down migration from Remedy to ServiceNow.If you have done this before, or if you have got understanding of similar migrations, can you please provide some input?Basically some guideline...
Hi,It seems to me that the 'Flag article' button does not work as documented here:https://docs.servicenow.com/bundle/helsinki-it-service-management/page/product/knowledge-management/reference/r_KnowledgeFeedback.htmlIf I in an instance running Helsin...
Would adding a script on the Condition box (when Conditional is checked) achieve this? We don't want to set up 5 different Weekly scheduled reports as much as possible so we want to just setup 1 scheduled report then perhaps add a script on the Condi...
Hi All,How can we update one field value based on other field value using Business Rules.
When a user is submitting a request from the Service Catalog, I present them with a variable field that is pre-populated with them as the requester. They have the ability to enter a different valid name if they are submitting it for someone else. ...
Hi All,I have a customer that has already deployed servicenow and is current using a configured IT Incident application.I was approached by this customer that they want an identical application, except for Manufacturing Incidents.Do you think the bes...
We are using the ServiceNow in a domain separated environment, and have had a number of concerns from various regional teams using the solution, that the Service Catalog is not domain separated. The concern is that a catalog_admin from one region (...
Hi all,In ServiceNow, what is the difference between resolver groups versus Help Desk groups?Regards,Tom
Hello Community,I am implementing some new SLA definitions for a new service provider, but am having trouble as the new ones I am creating do not have the SET START TO field. The existing ones however, do. I have tried checking the RETROACTIVE START ...
Ever since I started working in ServiceNow, our instances have always had an orchestration license, but I never really understood why (aside from the fact that someone sold it to us). All of the real orchestration (integrating with external systems...
We have had an issue over the weekend where a member of staff emailed an external organisation and copied in our Service Desk. When the company replied, they copied in our Service Desk which opened an incident in ServiceNow and sent them a notificati...
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