Reference Specification / Reference Qualifiers in Agent Workspace

[renne1]

Is it possible to set Reference Specification in Agent Workspace for Reference Fields?

[Aniket Sawant2]

Hi,

Agent workspace is replaced with user experience in san diego.

please refer below link.

https://docs.servicenow.com/en-US/bundle/sandiego-now-intelligence/page/use/par-for-workspace/task/create-ref-filter-workspace.html

please mark helpful /correct based on impact

Regards,

Aniket S

[renne1]

But i need to set Reference Qualifiers for the Workspace Agent.

For Example the Field Assignment Group is showing all Groups. 

Like in the normal agent view where i can say give me only itil groups.

[Muralidharan BS]

Hi Renne,

Go to the dictionary and update the reference qualifier and it should take effect in the workspace also. do you mean to say this is not happening?

Thanks

[renne1]

Hi,

correct this is not happening, same as in assignment group field, i see all groups in the "default agent" view i can only see itil groups and which are active true.

May i have to contact support?

Regards

René