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‎05-16-2022 06:10 AM
Hello, I have an issue with a few variables on a record producer that I'm currently working on. Both variables are reference type fields pointing to question_choice table. The issue is, that I can see all the options in the service portal, but when testing with other users who dont have the admin role - they cannot see it.
How other users see those reference type variables:
How I see the same variable:
That's how the variable looks like:
Does anyone know what could be causing this and how to solve it?
Thanks.
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‎05-16-2022 06:13 AM
Since, these are reference to question_answer table it is limited to admins.
You need to modify ACL of type read for question_answer table for it to work

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‎05-16-2022 06:13 AM
Since, these are reference to question_answer table it is limited to admins.
You need to modify ACL of type read for question_answer table for it to work
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‎05-16-2022 06:18 AM
Hi,
As mentioned by Jaspal you need to incorporate the table level READ ACL to allow it
Please do the same and share the updates.
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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‎05-19-2022 03:36 AM