Reference type variable question choices are not shown to users in record producer

karolisjon
Tera Contributor

Hello, I have an issue with a few variables on a record producer that I'm currently working on. Both variables are reference type fields pointing to question_choice table. The issue is, that I can see all the options in the service portal, but when testing with other users who dont have the admin role - they cannot see it. 

How other users see those reference type variables:

find_real_file.png

How I see the same variable: 

find_real_file.png

That's how the variable looks like: 

find_real_file.png

Does anyone know what could be causing this and how to solve it? 

Thanks. 

1 ACCEPTED SOLUTION

Jaspal Singh
Mega Patron
Mega Patron

Since, these  are reference to question_answer table it is limited to admins.

You need to modify ACL of type read for question_answer table for it to work

View solution in original post

3 REPLIES 3

Jaspal Singh
Mega Patron
Mega Patron

Since, these  are reference to question_answer table it is limited to admins.

You need to modify ACL of type read for question_answer table for it to work

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

As mentioned by Jaspal you need to incorporate the table level READ ACL to allow it

Please do the same and share the updates.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Jaspal Singh
Mega Patron
Mega Patron

@karolisjon just to confirm I could see both answers marked as correct but each thread can have only one answer correct per thread. So, suggest you kindly mark one that was suitable for you.