Referenced field value cleared after submit / save the change request

Ram118
Mega Guru

After submitting the change request, reference field value gets disappeared or getting cleared.

Before submitting CR, selecting a value.

 

After saving / submitting the form, value gets cleared.

find_real_file.png

I have checked the XML. there is nothing for this field.

I have checked the both tables (change & data center), i can see 1 field - display value true.

 

Any help will be appreciated!

1 ACCEPTED SOLUTION

Ram118
Mega Guru

Found some issue in one of the Script Includes related to this field.  It fixed the issue.

View solution in original post

6 REPLIES 6

Hi,

when you create CHG you populate the list field.

After you insert check the change_request.LIST for this CHG if the field is having value or not?

that list field is referring to which table?

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Ram118
Mega Guru

Found some issue in one of the Script Includes related to this field.  It fixed the issue.