Register an incident against an application service?

[Joel Pomales1]

May seem like a stupid question. But here we go.

How would you go about and register an incident against an application service if there is no field for it in the incident form? Through Business Services? I can pick a Business Service and a Service Offering in the incident form, but I can't pick any associated Application Services (this is on a PDI).

Thanks.

[Shin Imai]

For anyone facing the same problem, this was the root cause in my PDI. I had to edit the 'incident' dictionary override for the cmdb_ci sys_dictionary record on the task table.

Cannot see list of Configuration Items on Change Request or any Task form. - Support and Troubleshoo...