Reject button not working

aalarco4
Mega Contributor

On our approvals for Service Catalog items, the "Reject" button on the bottom of the form does not work properly. I have looked into the html code for the page and both buttons, top and bottom, call the same function (the reject() function on the OOB "Reject" UI Action). The top button will reject the approval and move the approval to the next step. If the bottom reject button is clicked, it will lead to a different page and then it will not reject the approval. I tried this first with an itil user and produced the same result when I tried as an admin. Has anyone else experienced this issue?

The first screenshot that I have attached is the button I'm referring to and the second image is the page that loads if you click on the bottom "Reject" button.

reject button.jpg
find_real_file.png

14 REPLIES 14

Jpeugh
Kilo Explorer

I have actually have the exact same problem as well and I am also looking for a solution to this issue.


Mark Stanger
Giga Sage

Try changing the 'reject' function name (and corresponding 'onClick' call to 'rejectApproval' instead. There's a conflict with the 'reject' function naming.


aalarco4
Mega Contributor

Mark, I tried this and it worked like a charm. Thanks for the advice and sorry for taking so long to get back to you.


Angie Lee
ServiceNow Employee
ServiceNow Employee

Could this be a conflict after June11 Release? I have the exact problem. Just wondering........